Contact Us
Get in touch with the PIDAS team for support, questions, or feedback
Send us a message
Other ways to reach us
Emergency Situations
For immediate life-threatening emergencies, contact your local emergency services (911, 999, etc.) or emergency management agency directly. PIDAS is not monitored 24/7 for emergency response.
Response Times
- • Technical Issues: Within 24 hours
- • General Inquiries: 1-3 business days
- • Partnership Requests: 3-5 business days
- • Media Inquiries: Same business day
Response times may be longer during major disaster events when our team is focused on system operations.
Frequently Asked Questions
How quickly are alerts sent?
Alerts are typically sent within 2-5 minutes of disaster detection, depending on data processing time and severity verification.
Why didn't I receive an alert?
Check your subscription settings, spam folder, and ensure the disaster met your severity threshold and location radius.
Can I suggest new features?
Absolutely! We welcome feature suggestions. Use the contact form above with "Feature Request" as the subject.
Is PIDAS free to use?
Yes, PIDAS is completely free for individual users. We're committed to keeping disaster safety information accessible to all.
Community Resources
Connect with emergency management agencies and disaster preparedness resources in your area